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Honeywell

by Claudia Imhoff, Colin White


Published: September 19, 2006

Using IBM's WebSphere Customer Center (WCC), Honeywell deployed an IT-funded customer master data management (MDM) solution that helped its sales organization cross-sell and up-sell products across the complete Honeywell customer base.

Company Overview
Honeywell is a technology and manufacturing company providing aerospace products and services, control technologies for buildings, automotive products and specialty materials. Honeywell employs 116,000 people in 100 countries.

The Business Problem
Honeywell has a diverse business in terms of products, customers and go-to market strategies, and it wanted to leverage...

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About the Authors

Claudia Imhoff -

Claudia Imhoff, Ph.D., is the President and Founder of Intelligent Solutions, a leading consultancy on data warehousing and business intelligence technologies and strategies. She is a popular speaker and internationally recognized expert, and serves as an advisor to many corporations, universities and leading technology companies on these topics. She has co-authored five books and more than 100 articles on these topics and has a popular blog at www.b-eye-network.com/blogs/imhoff/. She may be reached at CImhoff@IntelSols.com.

Editor's note: More Claudia Imhoff articles, resources, news and events are available in the BeyeNETWORK's Claudia Imhoff Expert Channel. Be sure to visit today!

Colin White -

Colin is the founder and president of BI Research. He is well known for his in-depth knowledge of business intelligence, data management and data integration technologies and how they can be used for supporting smart and agile decision making. With 40 years of IT experience, he has consulted for dozens of companies throughout the world and is a frequent speaker at leading IT events. Colin has written numerous articles and papers on deploying new and evolving information technologies for business benefit and is a regular contributor to several leading print- and web-based industry journals, including the BeyeNETWORK. Colin may be contacted by sending an email to info@bi-research.com .

Editor's note: More articles, resources, news and events are available in Colin's BeyeNETWORK Expert Channel. Be sure to visit today!