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NTT DoCoMo

by Seth Grimes


Published: July 15, 2008

At NTT DoCoMo, Voice of the Customer text analytics enables a deeper understanding of the customer and the ability to convert negative messages into opportunities and requests into solutions.

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About the Author

Seth Grimes -

Seth is a business intelligence and decision systems expert. He is founding chair of the Text Analytics Summit and principal consultant at Washington, D.C., based Alta Plana Corporation. Seth consults, writes, and speaks on information-systems strategy, data management and analysis systems, IT industry trends, and emerging analytical technologies.

Editor’s note: More articles, resources, news and events are available in Seth's BeyeNETWORK Expert Channel on Text Analytics. Be sure to visit today!