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Operational Analytics: Putting Analytics to Work in Operational Systems

by James Taylor

Published: May 5, 2010

This report discusses the role of analytics in operational systems and the technologies and approaches involved. It introduces the concepts of applying analytics in operational systems, differentiating these concepts from others such as business intelligence or operational business intelligence. It discusses the benefits of analytics in operational systems and shows how to get a return on the investment required to adopt them. It also discusses core techniques and technologies and best practices for using these. A summary of the results of an informal survey of BeyeNETWORK members on how they are using analytics in operations is included.

Executive Summary

Analytics, and the use of analytics to make organizations more effective, have become an increasingly hot topic over recent years. With books like Super Crunchers, Competing on Analytics and Analytics at Work promoting the approach, analytics have begun to move into the mainstream. There are many ways to use analytics to improve an organization’s effectiveness and efficiency, and many different ways to apply analytics. This report is about how to use analytics to...

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About the Author

James Taylor -

James is the CEO of Decision Management Solutions and works with clients to automate and improve the decisions underpinning their business. James is the leading expert in decision management and a passionate advocate of decisioning technologies – business rules, predictive analytics and data mining. James helps companies develop smarter and more agile processes and systems and has more than 20 years of experience developing software and solutions for clients. He has led decision management efforts for leading companies in insurance, banking, health management and telecommunications. James is a regular keynote speaker and trainer and he wrote Smart (Enough) Systems (Prentice Hall, 2007) with Neil Raden. James is a faculty member of the International Institute for Analytics.