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Voice of the Customer: Text Analytics for the Responsive Enterprise

by Seth Grimes


Published: July 15, 2008

This report describes how text analytics has become an essential part of Voice of the Customer solutions. It describes VoC techniques and processes and explains the fundamentals of text-analytics technology and solutions.

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Business Objects Voice of the Customer Solution Profile IBM Voice of the Customer Solution Profile SPSS Voice of the Customer Solution Profile

About the Author

Seth Grimes -

Seth is a business intelligence and decision systems expert. He is founding chair of the Text Analytics Summit and principal consultant at Washington, D.C., based Alta Plana Corporation. Seth consults, writes, and speaks on information-systems strategy, data management and analysis systems, IT industry trends, and emerging analytical technologies. Seth chairs the Sentiment Analysis Symposium and the Text Analytics Summit.

Editor’s Note: More articles and resources are available in Seth's BeyeNETWORK Expert Channel. Be sure to visit today!